FAQ

Categories

WILL MY CUTTING MACHINE CUT YOUR FILES?

My files work with most cutting machines such as Cricut, Sure Cuts A Lot, and Make the Cut. If you have a Silhouette Cameo, you need the Studio Designer Edition to cut SVG files. You can cut DXF files using the Studio Basic Edition, however there are some limitation to the DXF format which are most apparent in print and cut designs. Please consult your user’s manual or contact your cutting machine manufacturer should you have questions as to what file formats it will cut. 

WHICH FILE FORMATS WILL I RECEIVED WITH MY PURCHASE?

All of my product images have little circles in the top right hand corner of the photo indicating which file formats are included with your purchase. 

HOW CAN I ACCESS MY FILES?

See my download guide HERE.

CRICUT DESIGN SPACE FREEZES OR STATES THE FILE IS TOO LARGE

Some of my designs may take many minutes to load and work with. It’s recommended you upload the PNG file using the “moderately complex” option and saving it as a “cut image”. It is recommended you always upload the PNG when using my tag and care card files. 

CAN I USE YOUR DESIGNS FOR MY CRAFT BUSINESS?

All of my products can be used for personal projects. If you would like to use a product for your craft business, I offer a Small Use Commercial Licens. You can find this option in the drop-down on the individual product page. Some products have a commercial license included in the price(for example, business resources like photography tips, care tags, and mermaid scales bundles). Read the listing ot see if a commercial license is included.


HOW DO I PRINT MY PHOTOGRAPHY BACKGROUND?

You can find detailed instructions HERE.

DO YOU DO CUSTOM DESIGNS?

At the moment I am not accepting custom orders. 

WHAT IS YOUR RETURN POLICY?

Due to the digital nature of my products, returns are not possible. Please contact us if you have any questions or concerns about your purchase or translation. 
 

HOW  DO I CONTACT YOU?

Click HERE to message me. Please allow 24 hours for a reply during the week and up to 48 hours on the weekends.

CONNECTED MERMAID SCALES FAQ:

HOW EASY ARE YOUR CONNECTED MERMAID SCALES TO USE?

There is a bit of a learning curve when using my connected mermaid scales, but overall they are a cinch to use and so much easier and more accurate than placing individual scale by hand. I offer detailed instructions and tips in the PDF guide that is included with every mermaid scale purchase. Don’t hesitate to contact me should you have any questions. 

WILL YOUR MERMAID SCALES WORK ON ANY STYLE OF CUP?

No! Each tumbler manufacturer has a unique tumbler design. So, the 30 oz tumbler offered by one company will be a different shape than the 30 oz offered by another company. I have spend countless hours perfecting scales for specific cup manufacturers and sizes. THE SCALES WILL ONLY FIT THE STYLE OF CUP LISTED IN THE INDIVIDUAL PRODUCT LISTING. Please read the listing before purchasing.

DO YOU OFFER SCALES NOT LISTED ON YOUR WEBSITE?

What you see on my website is my current offering. I am always looking to add new scales to the shop, so if there is a specific cup style you'd like to see, please contact me and I'll add it to my list.

Category

Article heading

Open tab

Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

Article heading

Open tab

Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

Category

Article heading

Open tab

Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

Close (esc)

Do you want 50 free cutting files?

GRAB INSTANT ACCESS! I Want To Send You 50 of my top-selling cutting file designs (SVG, DXF, PNG formats) AND a commercial use license!

SVG BUNDLES!

Search

Shopping Cart

Your cart is currently empty.
Shop now